Privacy Policy

The team at Neon Fox Underwear Co. like to keep their private information private, just as much as you like keeping yours private too! We take great lengths in protecting your privacy when you’re using our site, if you want to ask us any questions email hello@neonfox.net.au. More information on privacy and legalities are below.

Personally identifiable data about our customers is known to us only when willingly submitted by the users of our online store. We collect personal information from you – such as your name, phone number, email address and postal address – so that we can provide you with the products you want as well as the best shopping experience possible. Without this information, we may be unable to get you the items you’re after.

Please note, we do not collect or maintain any credit card details. All credit card processing and security is provided through eWAY and PayPal, ensuring the best possible privacy and fraud protection to our customers.

When you visit our website we may collect information, such as the address of your Internet service provider, the name of the web page directing you and your activity on our site. The information we collect may be used to process your transactions, improve our stock holdings and to help further develop our website. Neon Fox Underwear Co. uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

We do not sell, trade or rent your personal information to others.

We do however use other companies and individuals to perform services on our behalf, such as delivering orders and processing payments. They will have limited access to your personal information. They will only be given information which is needed to perform these services and we will not authorise them to use your information for other purposes.

Our website uses cookie technology to help us provide you with a better experience with the use of our website. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

When you create an account or make a purchase with Neon Fox Underwear Co, you are given the option of receiving future communication from us. We will occasionally send marketing newsletters to you which may contain information on new arrivals, updates, and sales offers (all awesome stuff). All our customers are given the option to unsubscribe or opt-out of receiving our communications. Simply click on the “unsubscribe” link at the bottom of the email, or click here to unsubscribe from your account.

The security of your personal information and experience is important to us. We use secure servers and SSL encryption when we receive or transfer information online. We accept no responsibility for any misuse, loss, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

This document represents our privacy policy as at 1 April 2016.

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at hello@neonfox.net.au and we will respond within 48 hours.

Neon Fox Underwear Co. Pty Ltd
ABN: 69 610 602 732